Refund Policy

1. Overview

At VidRank, we want you to be completely satisfied with our YouTube analytics and promotion services. This Refund Policy outlines the conditions under which we provide refunds for our services.

2. Subscription Services

2.1 Refund Eligibility

If you are dissatisfied with our subscription services, you may request a refund within 14 days of your initial purchase. Refunds for subscription services are subject to the following conditions:

• The refund request must be submitted within 14 days of the initial subscription purchase
• Your account must not have violated our Terms of Service
• You have not previously received a refund for a VidRank subscription

2.2 Partial Subscription Period

If you cancel your subscription and request a refund after using the service for part of the subscription period, we may provide a pro-rated refund based on the unused portion of your subscription, less any applicable processing fees.

2.3 Subscription Renewals

Automatic subscription renewals are not eligible for refunds. You can cancel your subscription at any time before the next renewal date to avoid being charged for the next billing cycle.

3. Campaign Services

3.1 Campaign Cancellation Before Approval

If you cancel a campaign before it has been approved by our team, you are eligible for a full refund.

3.2 Campaign Cancellation After Approval

For campaigns that have been approved but not yet started:

• Cancellations within 24 hours of approval: 90% refund (10% administrative fee)
• Cancellations after 24 hours but before campaign start: 70% refund

3.3 Active Campaigns

For campaigns that have already started:

• 0-25% progress: 50% refund
• 26-50% progress: 25% refund
• 51-100% progress: No refund available

Campaign progress is determined by our system's tracking indicators, which measure the percentage of completion for your campaign objectives.

4. Performance Guarantees

If a campaign fails to deliver the minimum guaranteed results as specified in your campaign package, you may be eligible for:

• A partial refund proportional to the undelivered results
• Credit toward future campaigns
• Extension of the campaign period at no additional cost

All performance guarantee claims must be submitted within 7 days of campaign completion.

5. Non-Refundable Services

The following services are non-refundable:

• Custom campaign strategy consultations
• Emergency campaign acceleration fees
• Premium support services
• Any services marked as "non-refundable" at the time of purchase

6. Refund Process

6.1 How to Request a Refund

To request a refund, please contact our support team through one of the following methods:

• Email: refunds@vidrank.pro
• Support ticket: From your VidRank dashboard, go to "Help & Support" and select "Request Refund"

6.2 Required Information

When requesting a refund, please provide:

• Your VidRank account email
• Order number or campaign ID
• Reason for the refund request
• Date of purchase

6.3 Refund Processing Time

Once your refund is approved:

• Credit/debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review our Refund Policy periodically.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

refunds@vidrank.pro